Shipping 

Shipping costs are variable based upon the size and weight of the order.

Royal Mail is our primary shipping company, once products are added to your basket, it will automatic generate a shipping cost for your order.

Before paying for your order the system will calculate a combined shipping cost at the lowest possible amount.

Typically dispatch occurs the day after the order has been placed and shipping follows Royal Mails standard service guidelines.
(This exclude orders including Pre-Orders which will be shipped together when all products are available)

For any order, exclusing pre-orders, that cannot be shipped within a week we will contact you to let you know and offer you the choice of cancelling your order or allowing it to be shipped as soon as possible.

If you believe your order to be lost in transit please contact us using contact details provided (preferably email) and we can launch an investigation using the Royal Mail service to located your order.

Returns Policy

We offer a generous Returns policy, giving you up to a month in certain situations to return your order! Full details below. Otherwise the statutory 14 day return limit is in place. When returning an item please include your order number or confirmation email so we are able to process your return. 

Return address:

211 Alma Avenue
Hornchurch
London
RM126BJ

Orders cancelled

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted up to 28 days from the date you receive it.

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

Fair use applies, customers may return up to 6 items under this policy. Otherwise, 14-day terms will automatically apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT).

If you exceed the limit, we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge on a case by case situation.

Fair use also includes but not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with The Other Games.  You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead. 

This is due to the volatility of trading card game product market prices and the potential for replica products to be returned in place of authentic originals. 

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Trading card game products include any game that has booster packs and single cards that fluctuate in price we are classing as a Trading Card Game product under this policy. 

The enhanced policy will apply primarily to board games and miniature games that are eminently resell-able past their release dates. 

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note: Damaged cards inside blind packed products like Booster packs.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you may be able to seek a resolution by contacting the manufacturer first for a replacement card, but note they have no duty to do so and we are unable to intercede in these discussions.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at contact@theothergames.co.uk.  Most manufacturing faults can be quickly resolved via an email to the manufacturer.
If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

Pre-order cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually three (3) days before the official release date. If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, to ensure you get the lowest price.
This applies up to the point the order is dispatched.

Quality Guarantee

The Other Games provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in good condition unless otherwise stated.

Right to Canel or Refuse Service

We reserve the right to refuse service to anyone and cancel an order based on the conduct and behaviour of the individual in question.

Abuse of our staff will not be tolerated under any circumstances, staff are trying their utmost to ensure your packages reach you as quickly as possible and in the best state possible.

Please treat them with the respect any of us are due from each other.

For full Terms & Conditions click here